General
How can I contact the wholesale team?
Our Client Service team will be happy to assist you with any inquiries by email at wholesale@ninacuso.com. We are available Monday through Friday, excluding major holidays.
Do you accept new accounts?
We partner exclusively with retailers who align with our guidelines. Partners are selected in accordance with our standards. To inquire about becoming a stockist, please submit your details to our sales team.
Where can I find information on sustainability?
The materials used in our collections are rigorously selected in accordance with strict sustainable development guidelines. You can find more information regarding our transparency and use of certified natural fibers in our Sustainability & Impact Statement.
How do I verify product authenticity?
The Digital ID serves as your proof of product authenticity, made exclusively by Nina Cuso. This certificate belongs solely to you. You can verify your unique ID number to confirm the integrity of the item.
Do you offer private client services or alterations?
We are pleased to facilitate private commissions and made-to-measure requests. These special orders are managed individually. An alteration service is offered free of charge for garments purchased at full price. This free service is only available for basic alterations. Other alterations will be available at an additional cost.
Where can I find care instructions?
Each fabric has its own properties and needs to be maintained. Detailed care instructions are provided with each shipment. We strongly recommend that you keep your items in their original packaging and avoid contact with abrasive materials or generic products that could damage the fabric. For technical inquiries, please contact clientservices@ninacuso.com.
Where can I find size and fit details?
Comprehensive size guides and fit notes are provided with the wholesale linesheet. For further assistance, please contact the wholesale team.
ORDERS
How do I place an order?
Authorized partners may place orders via our digital showroom or by submitting a formal purchase order.
- Forward Orders: Seasonal commitments produced specifically for your account.
- Stock Orders: Immediate inventory (ATS) available for prompt shipment.
What is the Minimum Order Quantity (MOQ)?
MOQ requirements are specific to each seasonal collection and are detailed in your wholesale contract.
What payment methods are accepted?
Wire Transfer, ACH, and major credit cards (Visa, Mastercard, American Express). Please note that credit card transactions may be subject to a processing fee.
Can I modify or cancel a Forward Order?
Forward orders are considered binding once the order confirmation is signed and the production window has closed. As these items are manufactured specifically for your account, we regretfully cannot accommodate cancellations after the confirmation date.
Shipping
How can I track my shipment?
You will receive a shipping confirmation email containing your tracking number once your parcel has been shipped.
What are the shipping timeframes?
We do our best to ensure timely deliveries for all orders.
- Forward Orders: Delivery windows are specified in your seasonal contract.
When selecting shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please note: We are unable to ship to P.O. Boxes, APO/FPO addresses, or General Delivery.
Are duties and taxes included?
For international shipments, duties, taxes, and brokerage fees are the responsibility of the recipient and are not included in the wholesale cost.
Returns
What is the return policy?
All wholesale orders are processed on a firm sale basis. We do not offer exchanges or returns, except in the case of genuine manufacturing defects or if explicitly provisioned in your wholesale agreement.
How do I report a discrepancy?
We inspect every item prior to shipment to ensure the highest quality. If you receive a product that does not meet these standards, please contact clientservices@ninacuso.com within 7 days of receipt.
- Please include images of the item and the invoice number so we may assist you.
- Items returned without a Return Authorization (RA) number will not be accepted.
Do you offer repairs?
Not all repairs are possible, but we will do our best to accommodate your request following an assessment by our Client Services team. Please note that repairs may be subject to a fee.
What happens if a shipment is refused?
If a shipment is refused upon delivery or returned to our warehouse due to a failure to pay duties or provide customs information, the partner will be responsible for the return shipping costs and a restocking fee.
